Refund Policy

Try it before you pay

Every new account starts with a 7-day full trial. Nobody is charged during the trial, and you can cancel at any time from the billing portal.

Cancelling a subscription

Cancel from the billing portal in your account settings (invoices and card updates are there too). Your access runs until the end of the paid period, and your history, streak and ranks are kept if you downgrade to Free.

Switching monthly ↔ yearly

You can switch billing period yourself in account settings. The switch itself never charges you: you stay on your current plan until the end of the period you already paid for, and the new price applies from the next billing date. Refunds are not issued for the difference on a switch, because no extra payment is taken.

Refunds

• Within 14 days of your first payment and before heavy use: full refund, no questions asked.
• After that, refunds are issued at our discretion for billing errors or extended outages.
• Statutory rights in your jurisdiction always apply on top of this policy.

How to request one

Write to us from the email you signed up with, or message us on WhatsApp. You can also open the billing portal from your account settings. We aim to answer refund requests within two business days.

• Email: postmaster@mypactio.com
• WhatsApp: +86 158 2954 3914

Shaanxi TriEdge Technologies Co., Ltd., registered in Xi'an, Shaanxi, China.